Shipping & Returns
WELCOME TO THE SHADOW ROOTS POLICY'S
Shipping Policy
How long will it take for my order to arrive?
Orders placed before 10:00 AM are usually shipped out from our warehouse on the same day on all working days (Mon-Sat).
Those placed later or on a Sunday or on Public holidays are processed and shipped out on the next working day.
Once shipped out from our warehouse in Faridabad, deliveries usually happen within 3-5 working days depending on your location.
If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer.
In case of unforeseen circumstances such as strikes, natural disasters, acts of God or inter-galactic rioting, the delivery time may increase by a few days.
How do I track my order?
You will receive an e-mail with your courier tracking link once your order is shipped out from our warehouse. You can also find the tracking information from your Order History page.
Do check your e-mail spam folder in case you can't find the e-mail from us.
Are there any shipping charges?
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All Prepaid orders above Rs. 799 enjoy Free Shipping all over India!
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Shipping charges depend on your pincode will apply to all orders below Rs. 799.
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Cash On Delivery (COD) orders incur an additional handling charge of Rs 50 per 500 grams (approximately 2 t-shirts). This amount is calculated based on your cart weight and displayed on the checkout page before you confirm your order
For any specific details regarding shipping please contact us at shadowrootsbybtg@gmail.com
Return & Exchange Policy
We at Shadow Roots to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at shadowrootsbybtg@gmail.com or contact at +91 8800503297
What is Shadow Roots Exchange Policy for T-shirts?
If you are unhappy with the product that you have received or need a size change in t-shirt, you can request a return for it from your Orders Page with in 2 days. (T&C Apply) Customize product will not return in any condition.
Once the returned item(s) are received back, they will be checked and we will issue credits in your original source of payment for the value of the products returned. (Cash on Delivery handling charges are non-refundable).
I have received a wrong/defective product. How do I proceed?
Please request a return for it from your Orders page and mention the error or defect in your order.
Please raise a return request or inform us by sending a mail to shadowrootsbybtg@gmail.com within 24 hours of delivery in case you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.
Please inform us by sending a mail to shadowrootsbybtg@gmail.com within 24 hours in case you have not received your order but you have received an email or SMS saying that your order is delivered.
Payment Information
Is it safe to make a Prepaid payment on ShadowRoots?
Yes it is! While checking out, your actual payment transaction will be made with our partner Payment Gateways -Razorpay. They are well established and secure payment gateways that are widely used by various businesses across India. Shadow Roots does not capture, process or save any sensitive information.
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How can I pay while checking out with a Prepaid order?
Our Payment Gateway partners accept UPI and all major Credit/Debit Cards (Visa, Mastercard, Rupay, American Express), Netbanking and Wallet options.
What is the normal flow for a Prepaid order?
Once you are done with the transaction on the Payment gateway, you will reach the Thank You page on Shadow Roots confirming that your order was successful.
Additionally, you will also receive an e-mail with your order information and an SMS with a confirmation message. Your order will then be processed and dispatched from our office - you can read more details on our Delivery Information page.
Bulk or Custom orders
We take up customized bulk orders for bands, brands, colleges, offices and everything in between! Just drop us a mail at shadowrootsbybtg@gmail.com or contact us +91 8800503297
Personal/Social : Bachelor Party coming up, themed birthday party planned for a friend, upcoming anniversary party? Make the occasion extra special with some custom merch!
Bands/Colleges : Bands looking to get their designs to their fans or college societies looking to forge deeper bonds with logo merchandise, we got you covered!
Corporate/Events : Add some zing to your office life and live events with some awesome customized merchandise.