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FAQ

We want to make your shopping experience as smooth as possible. Here are some of the most common questions we receive. If you don't see the answer you're looking for, please don't hesitate to contact us.

  • What is your Returns Policy?
    Please check out our detailed Returns Policy page for more information.
  • What is the quality of fabric used and printing?
    We use high quality bio wash cotton fabric that is soft to feel and comfortable to wear and we use high quality Vinyl and Dtf printing.
  • What are the washing instructions for Shadow Roots T-Shirts?
    We recommend hand washing your t-shirts inside-out in cold water to experience the highest durability also you can wash in machine as well. If machine washing, wash inside-out in cold water on gentle/normal cycles Wash with like colours as garments may experience normal colour bleeding Do not iron the print Do not bleach or tumble dry at high temperatures
  • How to customize your product
    Step 1 : Want to customize your own Tshirt, Cap or mug. Step 2 : Connect with us through Whatsapp +91 8800503297 and share your text and images, if you want to add on the product. Step 3 : We design your product and share a image with you before printing Step 4 : After your approval we ship you product within 1 day.
  • Can I avail any discounts on website?
    We have discounts and sales often and we post details on our Instagram page as well. We also offer discounts to our newsletter subscribers from time to time. You can subscribe by entering your email address at the bottom of home page. We also distribute coupons to our customers who also place first order at shadow roots, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.
  • Can I submit designs?
    We are always on the look-out for new designs so if you have a design, feel free to send it on shadowrootsbybtg@gmail.com and we will get back to you. We also provide some loyalty points or you can get one time payment.
  • Can we take bulk order
    We take up customized bulk orders for bands, brands, colleges, offices and everything in between! Just drop us a mail at shadowrootsbybtg@gmail.com or contact us +91 8800503297
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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